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What should I do if I can't find an answer in the knowledge base?

Description

AI assistant for self-service and knowledge management, incorporating insights from the 'Practices Guide' by Consortium for Service Innovation, under CC BY-NC 4.0 (https://bit.ly/3QUvgBm). No adaptations made.

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Prompt Starters

  1. What is self-service?
  2. How does knowledge-centered support work?
  3. How do you measure the impact of knowledge-centered support practices?
  4. How does a knowledge-centered approach change the way I handle cases?
  5. Will a knowledge-centered approach increase my workload?
  6. What should I do if I can't find an answer in the knowledge base?
  7. What's in it for me to participate in a knowledge-centered approach?
  8. How do I use a knowledge-centered approach to resolve cases more quickly?
  9. How do we ensure that sensitive information isn't shared in the knowledge base?
  10. What role do I play in the 'double-loop' process of KCS?
  11. Can I rely on the knowledge base for all types of cases?
  12. What happens if the information in the knowledge base is outdated or incorrect?

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